IMPORTANT INFORMATION BEFORE YOU ORDER
What you need to know!!

1- Always order your gown in a size that will fit you today!  We get alot of emails from girls that want to leave the ordering of their gown to the last minute so that they can lose as much weight as possible. We understand that everyone wants to look their best for their wedding day, however it is best to order your gown as soon as possible so that you do not cut it too fine before your wedding as you may need to get alerations done etc. NEVER order a gown in a size that is currently too small e.g current size 16 and then purchasing a 14, as this is almost always guaranteed to leave you with a gown that does not fit you, and without enough time to get a new gown made.  If you can have it altered it is usually an expensive process to have this done. In some cases it’s cheaper to get a whole new gown made. We highly recommend that you choose your current size with a corset back which will allow for any weight loss (or gain if it happens to go the other way!).

2. Also never assume ANYTHING!!! For example if you order a gown in a standard size always double check your measurements as our definition of a particular “standard size” may differ from the standard size that you normally purchase. Our manufacturer uses a different sizing method for their gowns. For example if you normally purchase a size 14 check the sizing page of our website to ensure that the bust, waist, hips and hollow to hem measurements for a size 14 match your current measurements. Often your gown size is very different to your regular clothes size.  If you find that one or more of your measurements are bordering two sizes always select the larger size as it is very easy to take a gown in rather than let it out.  If you order a gown that is too small in most cases it will be almost impossible to take out to allow it to fit.
Also please note that a standard size may not be an exact fit so it is more than likely that you will need to have some alterations done. Please note that we do not offer any kind of refund or reimbursement for dresses that don’t fit because the customer has purchased the incorrect size. 

3. Made to measure sizes: All dresses/gowns are cut from the measurements that are supplied by the customer and are checked before they leave the factory and checked again at our quality control process in our head office. This means that a dress/gown that does not match the measurements supplied by the customer will never willinging be sent out. Remember measure twice and cut once!  Please note that there are no refunds or returns on gowns that do not fit due to measurements that have been taken incorrectly.  We highly recommend that you have your measurements taken by a professional. 

3. Do choose a corset/lace up back if possible, this allows you to alter the size if you loose or put on weight, it will also save you on having alterations done and will save you if you have taken your measurements wrong!

4. Do ask alot of questions, if you are unsure about how the process works on ordering a gown please contact us.  If you are unsure about a style or material
please ask us!

5. If you are unsure about colours please contact us to receive free samples, do not just assume that the colour you see on the computer screen will be the same in real life. All colour samples are to be used as a guide only, each dye batch can differ slightly.

6. If you have more than one bridesmaid and are purchasing multiple dresses NEVER order them separately.  All dresses will need to be cut from the same fabric roll to ensure that there are no colour discrepancies.
This also applies to ordering one dress to see what it is like and the ordering the rest at a later date, not only will the colour be different but there may be a slight alteration in the style.  All of our dresses are not mass produced, they are all custom made to order so should be ordered at the same time.

7. Whether you choose a standard size or a made to measure size, alterations may still be necessary depending on the style of the dress.

We are here to help you with any questions that you have so please contact us if you are unsure.