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SHIPPING
We ship via registered Australian Post and all
orders are fully insured, this is the most cost effective way of sending your
gown.
Shipping will not be included in your shopping cart as each order is determined
by weight and your delivery postcode.
As a guide most bridal gowns are between $20-$50
Bridesmaids Dresses and Flower Girls are between $15-$20
We can also ship to almost any country internationally, these orders are sent
via Airmail Post and are fully insured.
Delivery time on your gown/dress will vary, as a guide most bridal gowns take
8-10 weeks, bridesmaids and
flower girls are usually 6 weeks. Rush orders can be organised however you
must contact us first.
Refund/Returns Policy
If for any reason you default on your gown 50% of the purchase price will not be non refundable.
Dress of Your Dreams stands behind the quality of their
gowns. All gowns are checked for any manufacturing fault when leaving our
premises.
If you are not completely satisfied with the work of your gown
you need to notify us by email as soon as possible (within 24 hours) and return the gown to us within 2-4
working days so that we can check it.
The return policy only applies under the following
conditions:
1. You must notify us in writing (email) within 24 hrs of
receipt of your gown to request a refund. We will then provide you with a return
confirmation number and form to be completed by you.
The gown must be shipped
back to us within 2-4 business days from the date it was delivered to you. All
shipping costs in the return of the gown including insurance are the
responsibility of the customer.
Under special conditions we may grant additional
time but this will be via prior approval. After this period the gown will not be
accepted for a return.
2. The gown must be returned in the same condition that it was
in when received. Dress of Your Dreams will inspect the gown on its return, we
will check that the tags are still attached and that there are no marks or
smells such
as cigarette smoke on the gown, if all is satisfactory we will then
credit the customer the appropriate amount of the refund.
We will make every effort to do this within 48 hours after the
gown has passed our inspection.
Our return policy is tightly controlled in order to maintain
the quality and integrity of our gowns.
When a customer receives their gown we
request that they immediately try on the gown and make all inspections as soon
as possible.
Returns only apply to the following
1. A manufacturing fault
2. Wrong Colour received
3. Wrong Standard Size received
4. Made to Measure gowns - only if the manufacturer has not made the gown to the specific
measurements that you have provided. This does not apply if you have given
us
the wrong measurements and the gown does not fit you.
Please note: If you have selected a standard size and it does not fit you your gown is non
refundable, it is your responsibility to ensure that you have picked the correct
size.
Details on how to work out your size can be found on our site.
STANDARD SIZING
To work out your size please
refer to our manufacturers size chart.
You will need to measure your bust, waist and hips and then compare it to our
chart, if you are in between sizes please choose the larger size.
Our manufacturers use a different sizing method to your regular clothes size so
it is really important to select the correct size.
It is more than likely that alterations will still need to be done when you
receive the gown as it may not fit you exactly.
We do not do alternations, you will need to take your gown to a professional to
have it altered (this does not apply to
made to measure gowns).
We do not charge extra for plus sizes, however if you require a size over UK26
or US30 a custom fee of $50 will apply.
PLEASE NOTE: We will confirm all of your gown details with you
before processing your order. Once we have confirmed all of your details
and
production of your gown has begun we cannot make any changes to your gown so
please choose very carefully.
If you cancel your order once the gown is under production you will default 50%
of the purchase price.
MADE TO MEASURE GOWN
VERY IMPORTANT!
We highly recommend that you have your measurements taken by a professional
dressmaker or seamstress, so that your measurements are exact.
This will avoid any disappointment of a gown not fitting you properly.
It will be your responsibility to provide us with the correct measurements as
these will be used to manufacture your gown.
Please note - Gowns that are made from the wrong measurements supplied by you
cannot be returned or refunded.
PRICING POLICY
Prices are subject to change
without notice.
BARGAIN BIN
There are strictly no returns
or refunds on gowns in the "Bargain Bin" section of our website.
These gowns are sold as is, any defects are part of the dresses being sold at a
discounted rate.
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